Policy Review
Cancellations:
a. If you wish to cancel a scheduled cleaning appointment, we kindly request a minimum of 24 hours' notice prior to the scheduled appointment time.
b. Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee.
Unsatisfactory Service:
a. We take pride in our work and aim to deliver exceptional service. If for any reason you are unsatisfied with any aspect of the cleaning service provided, please notify us within 24 hours of the completion of the service.
b. We will make every reasonable effort to address and rectify the issue promptly. This may include scheduling a follow-up visit to address any concerns or areas that require further attention.
Damage or Loss:
a. Our team is trained to handle your belongings with utmost care and respect. However, in the unlikely event of damage or loss of any items during the cleaning process, please notify us immediately.
b. We will initiate an investigation into the matter and work with you to reach a fair resolution, which may involve repair, replacement, or compensation as deemed appropriate.
Liability:
a. Our liability is limited to the value of the service provided.
b. We are not responsible for any damages or losses resulting from pre-existing conditions or faulty materials.
Refunds:
Please note that refunds are not provided under normal circumstances. We encourage you to communicate any concerns regarding our service quality directly with us, and we will make every effort to address and resolve the issue to your satisfaction.
This policy is subject to change without prior notice. We encourage you to review it periodically to stay updated on any modifications.
If you have any questions or concerns regarding our policy, please feel free to contact us.
We are committed to ensuring your satisfaction and will address any inquiries promptly.
Thank you for your understanding and choosing our maid services!